The Customer Engagement Experience

The Customer Engagement Experience

Your customers want you to engage with them. That might be hard to swallow, given how much marketing noise people are exposed to every day, and how many new ways people have come up with to filter out that noise. But it’s absolutely true. In fact, customers are...
Business Leaders Podcast

Business Leaders Podcast

This spring, I had the pleasure of talking with Bob Roark on the Business Leaders Podcast. Listen in for a conversation about goal-focused content marketing, bridging the gap between tech businesses and their audiences, and why writers should put their egos aside and...