“Customer experience” isn’t just industry jargon. It’s a serious commitment, a core discipline and a shift in perspective. But for many companies, there’s a glaring gap in the center of the customer experience. That gap is the writing. You can do all the...
I’ve recently taken up writing Morning Pages again. It’s a practice invented by Julia Cameron decades ago and popularized by her bestselling book The Artist’s Way — and it’s a really powerful practice for anyone who creates anything. I’ve done it off and on most of my...
Since the release of GPT-3, generative AI software has quickly become a popular and increasingly powerful tool for tech startups. With the newest AI, you can now potentially accelerate your content creation and streamline the process of producing content at a fraction...
I used Jasper.ai to write a blog post. In the video below, I take you on a tour of what I did and what I learned from it — and what I think the future looks like for writers in a world of AI. High-level takeaways: The output depends on the input you give your AI tool....
When VPs or directors of marketing reach out to me for a conversation about their content marketing programs or demand gen campaigns, the same themes come up again and again. They say things like: “Something is off. My CMO wasn’t happy with the last campaign.” Or …...
Tired of dry, uninspiring customer stories with no zing? Here at Horizon Peak Consulting, we do case studies … a little differently. We use narrative storytelling to craft engaging studies that feature the customer as the hero of an epic journey. This narrative...
